About Us
Veltic Arc is an outsourced selling call center. We work in the markets of Europe.
We - call center
There are many solutions that provide companies with IP-telephony communications nowadays, and Veltic Arc is one of the best on the market.
We provide services for customer acquisition and support, as well as technical assistance through multiple channels. Our contact centers offer services in more than 15 languages. Our company has been actively operating for over 13 years. We take pride in our stability and strive for constant development. Our work ensures a steady income at all times, which is one of our key advantages. We are confident that our experience and reliability will allow us to continue functioning successfully in the future.
The main types of services we provide:
- Active sales
- Sales support
- Incoming call processing and consultation
Our mission:
To help people create opportunities in life, enhance self-love, and provide the right to choose through the delivery of quality services
Our values:
- Responsibility
- Proactivity
- Determination
- Development
- Professionalism
- Teamwork
Our advantages
Veltic Arc is a real marketing laboratory.
We test various ways of reaching potential customers: we compare the effectiveness of databases, evaluate the effectiveness of different options for presenting services and sales over the phone, and analyze various communication strategies.
Veltic Arc technologies allow you to track the test result in percentages, customers and sales volumes. You get accurate data on the market reaction to your offers, and therefore you can plan any advertising campaign or promotion with confidence in its result.
Modern technologies
We use advanced technologies that allow us to work with our customers with the highest quality. Among them are:
- support for traditional telephone technology and VoIP
- integration with corp. systems (CRM, Service / Help Desk)
- integration with external systems at various stages of call processing
- intelligent call recording
- monitoring and dynamics
- control events
- statistics analytic module